Information Relative to the Implementation of the Republic Act No. 9485

(Anti-Red Tape Act of 2007)

1. Republic Act No. 9485 (Anti-Red Tape Act of 2007)
2. CSC M.C. No. 12 s. 2008 (Republic Act 9485 and its Implementing Rules and Regulations
3. Administrative Order No. 241
4. Citizen Charter

• Citizen’s Charter Frontline Services (DepEd Central Office, DepEd Regional Office, and DepEd Division Offices and Schools) – A copy can be downloaded from DepEd Memorandum No. 342 dated August 3, 2009 re Adoption and Implementation of a Citizen’s Charter of the Department of Education in Compliance with Republic Act No. 9485-Anti-Red Tape Act of 2007 and its Implementing Rules and Regulations

• Citizen’s Charter Frontline Services – crafted by Division Office Personnel

Administrative Section

• Signing / Authentication of Official Documents

Budget & Finance Section

• Processing of Reimbursement of Travel Claims

• Processing of Unpaid Regular & Differential Salaries & Other Personnel Benefits

• Processing of MOOE Subsidy

Cashiering Section

• Issuance and Release of Checks

• Payment of Bid Documents, Contractors Registration & Protest Fee

HR & Staff Devt. Section

• Processing of Appointments

• Processing of Notice of Salary Adjustment (NOSA) & Notice of Step Increment (NOSI)

Property & Supply Section

• Issuance of Supplies and Materials

Records Section

• Issuance of Service Records and Certification

Planning Section

• Request for Data and Information

4.1. Vision and Mission

4.2. Performance Pledge (sample design only)

4.3. Feedback Mechanism (sample design only)

4.4. Citizen Charter Information Billboard (sample design only)

5. ARTA I.D. (sample design only)

6. Public Assistance and Complaints Desk (PACD) and Suggestion Box (24/7)

• Form 1-Commendation (Papuri)
• Form 2-Request for Assistance (Paghingi ng Tulong)
• Form 3-Complaint (Reklamo)
• Form 4-Recommendation (Mungkahi)

7. ARTA Monitoring

8. Anti-Fixing and No Noon Break Posters

• Guidelines in the Display of Anti-Fixer Campaign and No Noon Break Rule 
• Posters (as per O.M. No. 67, s. 2011)
• Anti-Fixer Poster (English)
• Anti-Fixer Poster (Filipino)
• No Noon Break Poster (English)
• No Noon Break Poster (Filipino)

9. Primer on RA 9485 (Anti-Red Tape Act of 2007)

• Contact Center ng Bayan Website
  • About Contact Center ng Bayan
  • CSC MC No. 15, s. 2012 – Lodging of ARTA-Related Complaints through the Contact Center ng Bayan 1-6565